Patient Information

Rights & Responsibilities

The Australian Charter of Healthcare Rights was developed by the Safety and Quality Commission in 2007 and 2008. The charter was developed with extensive and widespread consultation and specifies the key rights of patients and consumers when seeking or receiving healthcare services. In July 2008, Australian Health Ministers endorsed the charter as the Australian Charter of Healthcare Rights for use across the country.

The Charter applies to all health settings anywhere in Australia, including public hospitals, private hospitals, general practice and other community environments. It allows patients, consumers, families, carers and service providers to have a common understanding of the rights of people receiving health care.

If you would like further information about your health care rights please see

Protection of your information?

Beaufort and Skipton Health Service recognises and is committed to the protection of the privacy of patient, resident, client and staff information. The health service has policies in place to ensure compliance with the Health Records Act (Victoria) 2001, Privacy Act 2000 and the Information Privacy Act 2000.

What can I expect from the Australian health system?
I have a right to health care.
I can access services to address my healthcare needs.
I have a right to receive safe and high quality care.
I receive safe and high quality health services, provided with professional care, skill and competence.
I have a right to be shown respect, dignity and consideration.
The care provided shows respect to me and my culture, beliefs, values and personal characteristics.
I have a right to be informed about services, treatment, options and costs in a clear and open way.
I receive open, timely and appropriate communication about my health care in a way I can understand.
I have a right to be included in decisions and choices about my care.
I may join in making decisions and choices about my care and about health service planning.
I have a right to privacy and confidentiality of my personal information.
My personal privacy is maintained and proper handling of my personal health and other information is assured.
I have a right to comment on my care and to have my concerns addressed.
I can comment on or complain about my care and have my concerns dealt with properly and promptly.


Freedom of Information

The Freedom of Information Act 1982 gives you the right to access your information held in BSHS’ records.

Requests for access must be made in writing to the FOI on the FOI Form. A fee may be charged for this service.
Freedom of Information Application

Gifts, Benefits and Hospitality

The Victorian Public Sector Commission has issued guidelines for Victorian public sector employees on giving and receiving gifts, benefits and hospitality. For more information, refer to our attached policy. 

Gifts, Benefits and Hospitality Policy

Gifts, Benefits and Hospitality Register