Compliments and Complaints
We acknowledge everyone’s right to express their opinion about our services. We will provide our patients, residents and the community with the opportunity to influence the way our health service works through meaningful engagement, listening and responding to feedback, and protecting your confidentiality and privacy. Compliments and complaints provide valuable feedback about the level of client satisfaction with our services. Along with other forms of feedback, complements and complaints provide an opportunity to improve the delivery of services.
We respond promptly to complaints, and record information for coordination, analysis and improvement processes. Resolving complaints at the earliest opportunity, in a way that respects and values the person’s feedback, can be one of the most important factors in ensuring an opportunity to recover a person’s positive feelings and confidence about our services. It can also help prevent further escalation of the complaint. To facilitate this we will provide a responsive, efficient, effective and fair complaint management system.
For more information read our Compliments and Complaints brochure.